Legal

Data deletion request

You own your conversation data. Deleting it takes one email.

Step 1
Email us

Send a request to hello@bookyn.co. A customer writes from the address on their account; a lead gives their Instagram username and the account they messaged.

Step 2
We delete within 30 days

We confirm we have your request within 5 business days, complete the deletion within 30 days, and email you when it is done.

You can have your data removed from Bookyn at any time. Choose the option that fits you.

If you're a Bookyn customer (coach or team)

Stop new data straight away
  • Go to AI Playbook, Connections, Disconnect, or remove Bookyn in Instagram under Settings, Apps and websites.
  • We delete your access token immediately and stop receiving new messages.
Delete particular leads or conversations
  • Email us the Instagram usernames of the leads to delete, from your account's email address.
Delete your whole account and data
  • Email hello@bookyn.co from your account's email address, with the subject "Data deletion request".
  • We'll confirm we've received it within 5 business days and complete the deletion within 30 days.
  • We'll email you when it's done.
What we delete
  • your account and workspace;
  • connected-account tokens;
  • all messages and lead data;
  • scores, tags and notes;
  • bookings and outcomes;
  • Playbook content and uploaded documents;
  • voice recordings and voice model;
  • webhook secrets.

We also instruct our service providers to delete it. Our AI provider deletes inputs under its standard commercial terms, and backups expire within [CONFIRM: 30] days.

What we have to keep: invoices and payment records, for 7 years, to meet tax law. They don't contain message content.

What we can't delete
  • Messages that remain in your Instagram or Facebook account itself. Those are controlled by Meta.
  • Copies you've sent elsewhere, such as your calendar, CRM, Zapier or webhooks.

If you messaged a coach who uses Bookyn

Email hello@bookyn.co with:

  • your Instagram username;
  • the account you messaged.

To confirm it's you, we may ask you to send a short code from that Instagram account. We'll delete your messages, profile details, scores and booking data from that coach's Bookyn workspace within 30 days, let the coach know, and email you when it's done. You can also contact the coach directly.

Your messages will still be in Instagram itself. You can manage those in Instagram.

If you removed Bookyn from your Instagram account

When Meta tells us you've removed Bookyn, we delete the access token straight away. When Meta sends us a deletion request for your account, we start deleting your data automatically: Meta shows you a confirmation code, and you can check progress at bookyn.co/data-deletion/status.

Questions? hello@bookyn.co · See our Privacy Policy.

Request deletion