Bookyn shares personal information only as needed to run the service, under contracts that require it to be protected. This is the current list, the same one our Privacy Policy prints. We tell customers at least 30 days before adding a provider that processes lead data.
| Provider | What for | Where data is processed | Sees lead data |
|---|---|---|---|
| Meta Platforms (Instagram) | Receiving and sending Instagram messages | USA / Ireland | Yes |
| Anthropic | Generating AI replies and analysis. Not used for training; inputs are deleted by Anthropic under its standard commercial terms | USA | Yes |
| Supabase | Database | Australia (Sydney) | Yes |
| Vercel | Running the website and app (Sydney region), and file storage for voice recordings (Vercel Blob) | Australia (Sydney) for the app; [CONFIRM: Vercel Blob storage region] | Yes |
| Stripe | Payments, invoices and reply-credit purchases | [CONFIRM: Stripe processing location] | No |
| Resend | Service and marketing emails | [CONFIRM: Resend processing location] | No |
| Calendly, Google, HighLevel (only if connected) | Checking availability and booking calls | USA | Yes |
| Typeform, Airtable (only if connected) | Receiving the answers a lead gives on a form the coach connected | [CONFIRM: Typeform processing location] | Yes |
| ElevenLabs (only if voice notes are used, or a lead sends a voice message) | Creating voice notes in the customer's voice, and turning voice messages into text | [CONFIRM: ElevenLabs processing location] | Yes |
| OpenAI (only if a lead sends a voice message) | Turning voice messages into text when ElevenLabs cannot | [CONFIRM: OpenAI processing location] | Yes |
| Sentry | Fixing errors in the app | [CONFIRM: Sentry data region] | No |
Questions? hello@bookyn.co · See the Privacy Policy and the Data deletion page.